On 7th Oct 2017, a patient who visits us from Frankfurt, flying Frankfurt-Singapore-Medan route on Singapore Airlines and Silkair finds her entire check-in luggage missing during her flights, upon arrival in Medan. A total of 5 German passengers who arrive in Medan from Frankfurt that day, find their check-in luggage missing! Our patient has no fresh clothes to change into, and the worst thing is her post-op compression garments which are needed post-operatively are kept in the check-in luggage! Unfortunately, we do not stock post-op compression garments, as they are expensive, and patients usually prefer to purchase them online, which are a lot cheaper! As post-op compression garments are absolute necessities, and you cannot purchase them off-the-shelves in supermarkets, we have to cancel her surgery, after the long journey she takes to fly all the way from Frankfurt to Medan!
Take home lesson:
- Keep all the things you need for your surgery in your carry-on bag.
- Purchase travel insurance from a reputable company. Never take things for granted, even if you fly the “best airline” (supposedly) in the world! Dr Arthur Tjandra flew the subsidiary of the best airline in the world, and got his check-in luggage broken into thrice and shoes stolen twice! And the worst thing is the airline denies that the incidents have ever occurred, despite all the evidences which he has provided! Read announcement No. 4.
The incidents never occurred.
Yes, it did occur! We have the passenger’s name and copy of her passport. The luggage was later found and delivered to our clinic after midnight. Are you from Singapore Airlines? It is funny that SIA dared to deny this incident openly when the are plenty of evidence! It is like Silkair which refused to admit that Dr Arthur Tjandra’s luggage lock was intentionally broken by a thief after he checked it in, and a pair of shoes was stolen from inside his luggage! His luggage lock was broken not once, but twice, within a span of 1 month! Please read Announcement No. 4 and look at all the evidence. If this incident never occurred, please ask your lawyer to sue us! We have the passenger’s air tickets, incident report and the passenger is willing to testify that it did occur. So will the chauffeur who picked her up from the airport who saw that she came out from the airport without a luggage! And all the nurses and staff at our clinic who saw her arriving without a check-in luggage. Come, sue us!
The passenger’s flight detail is:
SQ2017 From: Berlin To: Frankfurt, Depart: 6 Oct 2017, 09.45. Arrive: 6 Oct 2017, 10.55
SQ 25 From: Frankfurt To: Singapore, Depart: 6 Oct 2017, 12.30. Arrive: 7 Oct 2017, 06.50
SQ5234 From: Singapore To: Medan, Depart: 7 Oct 2017, 07.40. Arrive: 7 Oct 2017, 08.00
If we are making up stories, this is called defamation/slander, which is punishable by law. So, come sue us!!! Let’s see how this news appear on the newspapers. We’d like to see how you deny something which had actually taken place, where irregularity report has been made and issued by the airline, and the passenger affected is ready to testify, just like how Silkair denied the 2 incidents where Dr Arthur Tjandra’s luggage was broken into, and his shoes stolen, although he had produced all the evidence. Please read Announcement No. 4!
We have also managed to locate the chauffeur whose service you engaged to deliver the passenger’s luggage to our clinic on 8 Oct 2017 at 00.30. The chauffeur is willing to testify that he has to deliver luggage to Bahorok, for 4 other German passengers who were also affected. This incident never occurred? It’s such a cliche. Perhaps this is the standard response that airlines are supposed to make? Just like how Silkair advised Dr Arthur Tjandra that no irregularity was found, although his luggage lock was clearly being forcibly broken and his shoes were stolen! Please look at all the evidence presented in Announcement No. 4!!